Privacy Policy

Introduction

Qutoo Box (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase on qutoobox.com or contact us through our customer care channels.

By accessing or using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, in accordance with applicable laws in India.

Who We Are

• Brand Name: Qutoo Box
• Registered Address: 1770, Sector-22, Faridabad, Haryana, India, 121005
• Customer Care: +91-98023 23346
• Email: info@qutoobox.com
• Website: qutoobox.com

Information We Collect

• Identity & Contact Data: name, mobile number, email address, billing and shipping address.
• Order & Transaction Data: products purchased, order value, order dates, order ID, chosen payment method (card, UPI, wallet, COD etc.). We do not store your full card or UPI details; these are processed by secure payment gateways.
• Delivery & Support Data: courier tracking details, delivery status, and information you share with our customer care for order support, returns or complaints.
• Technical Data: IP address, device type, browser type, operating system, approximate location, referring URLs, pages viewed and time spent on our site (collected via cookies and similar technologies).
• Communication & Marketing Data: your preferences for receiving promotional SMS, WhatsApp messages, emails or in-app notifications, and records of your communication with us.
• Child-Related Information (Limited): in some cases, you may voluntarily provide a child’s first name, age group or date of birth (for example, to suggest age-appropriate toys or send birthday offers). This information is provided by parents/guardians and is used only for the stated purpose.

How We Use Your Information

We process your personal information only for legitimate purposes and to the extent necessary. Typical uses include:

• To create and manage your customer account on Qutoo Box (where applicable).
• To process and fulfil your orders, including confirming your order, arranging shipping and delivering products to your address.
• To handle payments, refunds, returns, replacements and customer support queries.
• To communicate important service messages, such as order updates, delivery alerts, policy changes and security notifications.
• To show you relevant products, offers and recommendations based on your browsing and purchase history (where permitted by law).
• To send marketing and promotional communications (via SMS, WhatsApp, email or other channels) where you have agreed or where permitted; you can opt out at any time using the unsubscribe/opt-out options.
• To improve our website, user experience, product range and customer service through analytics and feedback.
• To prevent fraud, abuse, misuse of our services, and to ensure the safety and security of transactions.
• To comply with legal obligations, law enforcement requests and regulatory requirements under applicable Indian laws.

Cookies & Similar Technologies

We use cookies and similar tracking technologies to operate and improve our website, understand how users interact with our content, and personalise your experience.

You can control or delete cookies through your browser settings. However, blocking certain cookies may impact your experience on the site.

Sharing Your Data

We do not sell your personal information. We may share it only with trusted third parties who support our operations, such as:

• Payment gateways and banks for processing your payments.
• Logistics and courier partners for delivering your orders and handling returns.
• IT and hosting providers who maintain our website, servers and related infrastructure.
• Analytics, marketing and communication service providers who help us send updates and understand site usage, subject to applicable law.
• Professional advisers (lawyers, accountants, auditors) where reasonably necessary.

These partners are required to protect your information and to use it only for the purposes we specify. We may also share data where required by law, court order, lawful authority, or to protect our rights, property, customers or the public.

International Transfers

Some of our technology or service providers may be located outside India. Where your personal information is transferred outside India, we take reasonable steps to ensure that it is protected with appropriate safeguards and processed in line with this Privacy Policy and applicable laws. Where such transfers are restricted by law, we will comply with those restrictions.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or destruction. These measures include access controls, encryption where appropriate, secure servers and internal policies. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including for satisfying legal, accounting, taxation or reporting requirements. Retention periods may vary depending on the type of data, the nature of the transaction and applicable legal obligations.

Your Rights & Choices

Subject to applicable law, you may have the following rights in relation to your personal information:

• Access: request confirmation whether we process your personal data and, where permitted, a copy of certain data.
• Correction: ask us to correct or update inaccurate or incomplete information.
• Deletion: request deletion of your data in certain circumstances where it is no longer necessary for the purpose for which it was collected and there is no legal requirement to retain it.
• Restriction: request that we limit how we use your data in specific situations.
• Objection to Marketing: object at any time to receiving direct marketing communications and opt out using the links or instructions provided in our messages.
• Withdraw Consent: where processing is based on your consent, you can withdraw that consent at any time; this will not affect prior lawful processing.

To exercise these rights or to raise a concern, you can contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites, apps or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before sharing any personal information.

Children’s Privacy

Qutoo Box sells products intended for children, but our website and services are meant to be used by adults (parents or legal guardians). We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.

If you believe that a child has provided personal information to us directly through the website, please contact us so that we can review and, where appropriate, delete such information or take other necessary steps as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology. Any updates will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact: