Qutoo Box FAQs

Questions about puzzles, learning toys or baby essentials? Find quick answers here.

Showing all FAQs

Choose your favourite products, tap “Add to cart”, go to checkout, fill in your delivery details and complete payment. You’ll receive an order confirmation on your registered email / WhatsApp once the order is placed.

Yes, COD is available on selected pincodes and order values. You’ll see “Cash on Delivery” as a payment option at checkout if your address is eligible.

Most orders are dispatched within 24 hours. Delivery usually takes 3–7 working days depending on your city and courier partner. Metro cities are typically delivered faster.

We offer free delivery on orders above the minimum value mentioned on our website (for example ₹499). For smaller orders, a nominal shipping fee is shown at checkout before you pay.

Once your order is dispatched, we’ll share a tracking link via SMS / email / WhatsApp. You can click the link anytime to see the latest status of your parcel.

You can raise a return request within 7 days of delivery for eligible products in unused condition and original packaging. Once the product is received and checked, refunds are processed to your original payment method within a few working days.

If your order is damaged, defective or incorrect, please share unboxing photos/videos with us within 24–48 hours of delivery. Our team will quickly help with a replacement or refund as per our policy.

Yes. Our toys are sourced from trusted manufacturers and designed with child safety in mind. We avoid sharp edges and highlight any small parts. Always follow the age recommendations and supervise younger children during play.

Each product page mentions the recommended age group and key learning benefits. You can filter by category (puzzles, learning toys, baby essentials) and age range, then pick toys that match your child’s current stage and interests.

Yes, you can enter the child’s / parent’s address as the delivery address and your own details for billing. For special gift notes or bulk birthday return gifts, please contact our support team.